Many architecture, engineering and construction (AEC) organisations are adopting managed IT services, but not all are choosing wisely, says Karl Smith. This week I am speaking to IT leaders within the industry about managed services and some of the key considerations to ensure you choose an MSP who can truly support your business needs.
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Specialists, Not Generalists
The complexities of the AEC industry require a provider who understands the unique challenges and requirements you face. When evaluating MSPs, ask if they have a dedicated focus on AEC. Do they have a track record of working with similar businesses, and can they demonstrate a deep understanding of your specific needs? Finally, how do their services support the challenges associated with the industry? A specialist MSP will offer more value than a generalist, ensuring your solutions are scoped, built and managed to meet the unique requirements of your organisation.
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Managed Service Engagement
Understanding the engagement model of your MSP is crucial. How many accounts does each Account Manager handle? Will you be a priority client, receiving consultative engagement and proactive support, or just another small fish in a big pond with an AM waiting for purchase orders? At Creative ITC, we emphasise a low client-to-AM ratio, ensuring each client receives the attention and strategic guidance you deserve. Your AM will clearly understand your business objectives and strategy and be driven to help you achieve your aims.
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Innovation and Industry Alignment
The AEC industry is dynamic, with evolving technological and regulatory demands. Your choice of Managed Services Provider can significantly impact your operational efficiency and innovation potential. Your MSP should be at the forefront of innovation, regularly improving and enhancing their service as well as releasing new services and solutions that align with industry requirements. Ask potential providers about their roadmap for service development. Are they investing in R&D and staying ahead of industry trends? Your chosen MSP must continually innovate, offering services that not only meet current needs but also anticipate future challenges.
Choosing the right MSP is not just about immediate technology needs; it’s about forming a partnership that supports your long-term goals. At Creative ITC, our focus on the AEC industry, tailored engagement models, and commitment to innovation ensure that we deliver exceptional managed services designed to drive your success. When selecting your MSP, remember to look for these critical attributes to ensure you’re making the best choice for your business.