Support As A Service
What is Support as a Service?
The IT support team is a critical cog in the smooth running of any organisation. But as businesses evolve, help desks are constantly confronted with new challenges. Whether you’re expanding, deploying new technologies or widening your talent pool, operational changes have a knock-on effect on your IT team and its ability to provide high-quality, round-the-clock support across your entire organisation.
Running an in-house IT support team isn’t easy. Tired of dealing with a ticket backlog that just won’t shrink, no matter how hard your team works? Under pressure to resolve IT issues faster, with mounting user frustration and downtime? Concerned that serious security alerts are flying under the radar whilst you’re busy fighting fires? That’s where we come in.
Creative’s fully managed Support-as-a-Service (SUPaaS) solution is a flexible, scalable and cost-effective way to ensure your entire organisation is provided with expert, round-the-clock IT support, without needing to expand or upskill your in-house IT team. Tailored to your specific needs, our SUPaaS solution encompasses first-line triage, troubleshooting and user engagement, combined with skilled second and third-line technical support.
Creative’s SUPaaS provides the perfect cloud-based, ITIL-ready solution, underpinned by detailed processes and the latest IT management best practices. That end-to-end experience ensures that our engineers have the deepest understanding and experience across the full technology stack, from virtualisation to cybersecurity and network issues.
So, you can rest easy that any IT support needs are in safe hands, freeing up your team to focus on IT improvement projects.
WHY CHOOSE SUPPORT AS A SERVICE FROM CREATIVE ITC?
At Creative ITC, we don’t believe in a ‘one-size-fits-all’ approach to delivering IT support. Instead, we’ll shine a light on your challenges (even the ones you didn’t realise were there) before advising you on a bespoke solution that’s as unique as your business.
We offer three types of support model that can be tailored, mixed and matched, and flexed to meet your needs:
END USER FIRST
Designed to provide efficient first-line IT support to your business, Creative’s 24/7/365 Technical Service Desk serves as the first port of call for user requests.
Skilled engineers triage issues before offering initial troubleshooting and assistance. Where required, the team will escalate issues to second or third-line support and manage the case to ensure great user experiences.
Ideal for in-house teams bogged down by routine issues, offloading these time-consuming tasks to Creative ITC, will free your team to concentrate on higher-priority activities.
TECH2TECH
Specialist second and third line support to bolster your internal IT team round-the-clock, covering advanced requests escalated from first-line triage.
Fully customisable, you can address specific technologies, your entire IT environment or extend into fully managed services for one or multiple areas. Tech2Tech is a perfect, cost-efficient solution for organisations that want access to specialised technology services without needing to expand or upskill their current IT team. You can also call on us to provide emergency support for Priority 1 issues 24/7/365.
TOTAL SUPPORT
A comprehensive, flexible end-to-end IT support solution, encompassing first, second and third-line technical support, fully managed and tailored to your specific needs.
Use Total Support either to enhance your existing capabilities or as a complete replacement. We can also integrate your in-house IT team into the service or provide engineers for on-site visits where required.
You’ll enjoy streamlined IT operations, enhanced support quality, expanded technical capabilities and peace of mind that any IT support needs are in capable hands.
OVERCOME IT SUPPORT DESK CHALLENGES
Identify major IT support challenges so you can tackle them head-on
SEAMLESS IT SUPPORT AS YOUR BUSINESS EVOLVES
How to guarantee your IT support team continues to meet ever-changing business needs
HOW TO TACKLE 5 COMMON IT SUPPORT ISSUES
Ensure your IT team is in the best position to support your business
WHY CHOOSE FULLY MANAGED IT SUPPORT?
Understand the benefits of Support-as-a-Service at a glance
TRANSFORM IT SUPPORT TO UNLOCK BUSINESS BENEFITS
A guide to delivering round-the-clock, expert IT support tailored for your business
FUTUREPROOF IT SUPPORT FOR YOUR BUSINESS
Crucial bases to cover to ensure full ROI from your technology investments
BENEFITS OF CREATIVE’S SUPPORT AS A SERVICE
- 24/7/365 first, second and third line IT support from our highly certified engineers and subject matter experts
- Cost effective out of hours support
- Lower risk of IT outages and user downtime
- Enhanced productivity across your organisation
- Better employee experiences
- More time for internal resources to focus on strategic work
- Proactive recommendations to help you improve your IT support function over time
By choosing Creative ITC, you’re doing more than simply putting a bandage over your IT issues with short-term fixes and hoping symptoms won’t return – you’re investing in a team of skilled professionals who can provide a long term cure.
We’ll analyse data and identify trends to spot persistent issues that enable us to give you proactive recommendations. We’ll meet regularly with all stakeholders to make sure we maintain the very highest service standards, meet and exceed your expectations, and help you improve your IT support function over time.
Say goodbye to infuriating recurrent problems and downtime, and say hello to a headache-free, continuously improving support solution that empowers your business to unlock the full benefits of your technology investment.
LET'S TALK
If you have a question or need our help. Get in touch.
Our London HQ
Birchin Court, 20 Birchin Lane,
London, England, EC3V 9DU
+44 (0)20 7682 2820
OPENING HOURS
MONDAY – FRIDAY
9:00 AM to 5:30 PM